Work Location: Chester County, Pennsylvania

Summary:

Seeking a Customer Service & Logistics Manager to oversee customer order fulfillment, inventory management, and supply chain operations. This role leads a team to ensure efficient delivery of products and services, while optimizing logistics and inventory processes for a superior customer experience.

Responsibilities:

• Oversee the complete customer order fulfillment process, ensuring timely and accurate delivery from order receipt to final shipment.
• Lead inventory planning, forecasting, and management to maintain optimal stock levels and minimize shortages.
• Coordinate with internal teams to align supply and demand, supporting seamless operations across departments.
• Develop and implement logistics strategies to enhance transportation, warehousing, and distribution efficiency.
• Analyze operational data and customer metrics to identify and drive process improvements.
• Manage and develop a team of customer service, logistics, and warehouse professionals to achieve performance goals.
• Act as the primary contact for customers regarding order status, delivery, and logistics inquiries.
• Ensure compliance with all applicable laws, regulations, and internal policies while identifying technology solutions to improve operations.

Qualifications:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5+ years of experience in customer operations, logistics, or supply chain management.
• Proficiency with logistics and inventory management software, ERP systems, and data analysis tools.
• Ability to travel up to 5% within North America.
• Demonstrated ability to support individual and team development, manage complexity and ambiguity, and drive team efficiency.
• Strong change management skills and ability to maintain professionalism in all circumstances.

Published Category: Supply Chain & CMC