Job Title: Imaging Service Engineer II (Day Shift)

Work Location: Harris County, Texas

Summary:

The Imaging Service Engineer II is responsible for independently servicing complex medical imaging equipment, providing technical guidance, ensuring service quality, and maintaining compliance with safety and regulatory standards. This role requires advanced troubleshooting, repair, and maintenance skills, as well as strong communication and documentation abilities.

Responsibilities:

• Independently perform preventive maintenance, advanced troubleshooting, repairs, installations, and calibrations on a variety of complex imaging systems.
• Coordinate and document activities of vendors and subcontractors to ensure service quality, equipment uptime, and compliance with contractual obligations.
• Prioritize service tasks based on equipment downtime impact, patient care risk, and contractual response requirements.
• Provide informal coaching and share troubleshooting techniques with less experienced engineers.
• Participate in scheduled on-call rotations, including nights, weekends, and holidays, and respond within required service level agreements.
• Maintain accurate documentation in the computerized maintenance management system, including service notes, test results, parts usage, and failure codes.
• Communicate equipment status, estimated time of arrival, and risk updates to clinical leaders and users in a clear and professional manner.
• Monitor and manage parts usage, recommend stocking levels, and support incoming inspections for new or loaner equipment as required.

Qualifications:

• 3+ years of experience in imaging equipment repair, maintenance, troubleshooting, or installation with increasing independence and complexity.
• Demonstrated ability to independently diagnose and resolve complex equipment issues.
• Strong technical writing, documentation, and customer communication skills.
• Valid driver’s license and ability to travel locally or regionally as required.
• Willingness and ability to participate in an on-call rotation, including nights, weekends, and holidays.
• Associate degree in electronics, biomedical, engineering technology, or related technical field (or equivalent experience) preferred.
• OEM training or certifications in relevant imaging modalities preferred.
• Experience working in hospital or clinical environments with strong safety and compliance discipline preferred.
• Ability to lift up to 50 pounds routinely and meet sensory and manual dexterity requirements.
• Knowledge of regulatory agencies and compliance with Medical Equipment Management Plans preferred.

Published Category: Manufacturing & Technical Operations