Job Title: Regional QA Manager South

Work Location: Dallas County, Texas

Summary:

This regional position is responsible for supporting and enhancing quality management systems across multiple sites in the South region, with a focus on operational coaching, audit readiness, root cause analysis, and capability development. The role requires frequent travel within the assigned region and close collaboration with site teams to ensure compliance, continuous improvement, and effective communication of quality standards.

Responsibilities:

• Act as the primary quality resource for site teams, providing hands-on coaching and support for quality management system execution and compliance with certification standards.
• Partner with site quality personnel and management to strengthen daily quality system performance and interpret enterprise quality standards, policies, and procedures.
• Guide site teams through structured root cause analysis for nonconformances, customer complaints, and audit findings, ensuring corrective actions address verified root causes.
• Monitor and escalate systemic or recurring quality issues, manage customer quality escalations, and participate in complex problem-solving requiring cross-functional coordination.
• Support sites in maintaining audit readiness for internal, customer, and third-party certification audits, and lead or assist in audit preparation and execution.
• Identify and coordinate quality personnel development needs, transfer best practices across sites, and contribute to enterprise learning by capturing and sharing site-level insights.
• Serve as the main communication link for quality matters between regional sites and the central quality function, providing timely updates and supporting operational decision-making with quality data.
• Lead through coaching and partnership, building trust with site teams, managing multiple priorities, and fostering capability development in others across the region.

Qualifications:

• 5+ years of quality management experience in manufacturing, with demonstrated ownership of a site-level quality management system.
• Working knowledge of ISO 9001:2015 or equivalent; internal auditor experience required.
• Practical experience with structured root cause analysis and corrective action methodologies.
• Ability to work effectively across multiple sites and stakeholders with limited direct authority.
• Strong interpersonal and coaching skills; ability to build trust and influence without positional authority.
• Customer-facing communication skills, including the ability to manage customer quality escalations and support or lead customer audits.
• Experience with food safety standards (SQF, AIB, IFS PACsecure, HACCP, or equivalent) preferred.
• Exposure to label, packaging, or consumer goods manufacturing environments preferred.
• Lead auditor certification or equivalent third-party audit preparation experience preferred.
• Familiarity with CAPA governance, effectiveness verification, and corrective action tracking systems preferred.
• Experience supporting multi-site or multi-standard certification programs preferred.

Published Category: Quality & Validation