Job Title: Receptionist

Work Location: Los Angeles County, California

Summary:

Seeking a Receptionist to provide front desk support, greet patients and visitors, answer calls, and assist with administrative tasks in a medical office setting. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Welcome and check in patients and visitors, ensuring a friendly and professional reception area experience.
• Answer and route incoming phone calls and faxes promptly, and respond to inquiries or direct messages as needed.
• Assist with patient registration, check-out, and collection of co-payments and deductibles, maintaining accurate records.
• Schedule and update patient appointments, diagnostic tests, and procedures according to established protocols.
• Support physicians and executive staff with light administrative tasks, including obtaining signatures and credentialing paperwork.
• Verify and update patient insurance information, and communicate changes to billing staff.
• Maintain the cleanliness and supply levels of the front office, ensuring confidentiality and compliance with policies.
• Train new hires on office processes and procedures, and accurately document information in the EMR system.

Qualifications:

• Bilingual English/Korean required
• High school diploma or equivalent
• Basic grammar, spelling, typing, keyboard, and computer skills
• Strong customer service skills and ability to multitask efficiently
• Knowledge of medical terminology, especially oncology/hematology
• Medical Assistant Certificate preferred
• Knowledge of medical laboratory procedures
• Previous oncology/hematology experience preferred
• Strong verbal and written communication skills
• Ability to establish and maintain effective working relationships
• Exceptional assessment, critical thinking, and customer service skills
• Ability to maintain emotional stability in stressful situations
• Ability to seek out resources independently and work collaboratively
• Ability to set priorities, organize work, and meet deadlines while ensuring compliance with processes and regulations
• Ability to communicate clearly with patients, families, visitors, healthcare team, and leadership

Published Category: Site Solutions / Site Management