Job Title: Receptionist

Work Location: Los Angeles County, California

Summary:

The Receptionist plays a key role in providing front office support, greeting patients and visitors, managing phone inquiries, and ensuring smooth administrative operations in a healthcare setting.

Responsibilities:

• Welcome and direct patients and visitors, ensuring a positive first impression and efficient flow in the front office area.
• Handle patient registration and check-out processes, including accurate documentation in electronic medical records.
• Collect co-payments and deductibles, reconcile daily cash reports, and maintain accurate financial records.
• Schedule and update patient appointments, blood transfusions, and diagnostic tests according to established protocols.
• Answer telephone calls, respond to inquiries, direct callers appropriately, and record complete messages for medical personnel as needed.
• Verify patient insurance information, update billing staff with any changes, and maintain confidentiality of patient information.
• Maintain the cleanliness and supply levels of the front office, sort incoming mail, and ensure accurate record-keeping for all scheduled appointments.
• Assist with training new hires on office processes and procedures, and demonstrate exceptional customer service skills in all interactions.

Qualifications:

• Bilingual English/Spanish required.
• High school diploma or equivalent.
• Basic grammar, spelling, typing, keyboard, and computer skills.
• Strong customer service skills and ability to multitask efficiently.
• Knowledge of medical terminology, specifically oncology/hematology, and medical laboratory procedures.
• Medical Assistant Certificate preferred.
• Previous experience in oncology/hematology settings preferred.
• Ability to communicate clearly with patients, families, healthcare teams, and leadership.
• Demonstrated ability to establish effective working relationships, prioritize tasks, and work collaboratively.
• Ability to maintain emotional stability in stressful situations and ensure compliance with policies and regulations.

Published Category: Site Solutions / Site Management