Job Title: Customer Service Rep

Work Location: Morris County, New Jersey

Summary:

The Customer Service Rep is responsible for delivering outstanding customer care by supporting sales and collaborating with internal teams to ensure prompt and professional service for a designated account base.

Responsibilities:

• Manage and coordinate all sales activities and order processing for assigned customers, ensuring accurate entry and maintenance of customer data in relevant systems.
• Communicate proactively with customers regarding order status, pricing, inventory, and shipping details, addressing inquiries via email, phone, or fax.
• Collaborate with internal teams to ensure customer requirements for labeling, packaging, and documentation are met and communicated effectively.
• Investigate and resolve customer issues, complaints, and billing inquiries, coordinating with appropriate departments for resolution and follow-up.
• Support sales forecasting by gathering and distributing customer forecasts to planning and procurement teams.
• Participate in training sessions, meetings, and occasional local travel for customer portal training as needed.
• Act as a liaison between sales, quality control, regulatory, shipping, and receiving teams to facilitate post-sales support and continuous improvement initiatives.
• Provide backup support to other customer service representatives and handle special projects or assignments as required.

Qualifications:

• High School Diploma or GED required; college degree in a related field preferred.
• Minimum 2 years of experience in a customer service role; experience in the fragrance/flavor industry is a plus.
• Fluency in English with exceptional written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Office 365); advanced knowledge of Oracle and Excel preferred.
• Strong organizational skills with acute attention to detail and the ability to multitask effectively.
• Demonstrated ability to resolve complex problems and manage projects across functional teams.
• Excellent interpersonal skills, including the ability to build professional relationships with customers using politeness, patience, and diplomacy.
• Creative and strategic thinker with a can-do attitude, strong work ethic, and team player mentality.

Published Category: Commercial & Market Access